Your world,
always on.
UPS, your best friend.
Your world,
always on.
UPS, your best friend.
Your world,
always on.
UPS, your best friend.

Customer services

servizi-cliente

 

COMPETENCE
Every day we offer to our customers our competence, the fruit of over 25 years spent on this market. Thanks to our prepared personnel, we are always ready to answer to your technical and commercial needs and to offer you solutions tailored on your situation. A special mention goes to our Configurator (available at www.pcm-ups.eu), developped through the years with more and more re ned algorithms, that guides each customer in a simple and intuitive way to the best solution to his continuity needs.


FLEXIBILITY
Flexibility is the ability to remain yourself while adapting to the world around you. This is exactly what we have always been committed to do in every aspect of our work. Thanks to our technical expertise, we are able to develop customized solutions for a variety of requests, always starting from the high quality of the standard Powercom product. The same is valid for the pre and after sales support. We assist our customers step by step, offering specific packages for any installation and maintenance needs.


SPEED
We are always next to you, thanks to our national distributors and their widespread service points. This means fast deliveries and prompt assistance when you need it. We answer to your requests quickly because we understand how continuity is important for your work.

 

Here are our main service packs:

• 2 YEARS WARRANTY

• “CHECK PACK” – PRECAUTIONARY MAINTENANCE

• “CHECK PACK” – MANUTENZIONE PREVENTIVA

• “START UP PACK” – WARRANTY EXTENTION and MAINTENANCE

• “FAIR RISK” – WARRANTY EXTENTION (up to 5 years)

• “FULL RISK” – WARRANTY EXTENTION (up to 5 years)

• RENT with “FULL RISK” warranty


 

2 YEARS WARRANTY

All the products on the catalogue have 2 years of warranty, batteries included.

COMMISSIONING

This service ensures the correct connection of the UPS to the mains of the installation site. The UPS is then configured according to the customer’s continuity needs.

“CHECK PACK” – PRECAUTIONARY MAINTENANCE

For the number of visits speci ed in the contract each year, the producer will program with the customer a precautionary maintenance visit. The UPS will be checked, cleaned and its operation will be veri ed with speci c tests. The producer will release a certi cate of correct operation and, when necessary, he will point out the advised and/or mandatory repairs. You can purchase this package in advance when you buy the UPS or as a yearly fee.

“FAIR RISK” – WARRANTY EXTENTION (up to 5 years)

This package extends the warranty on the electronic parts of the UPS for up to 5 years from the date of installation. All needed maintenance will be performed by the producer on his cost, including the necessary electronic spare parts and labor for the period specified on the contract. The parts considered as consumables (BATTERIES, FANS and CAPACITORS) are not included. You can purchase this package in advance when you buy the UPS or as a yearly fee. The COMMISSIONING by the producer (not included) has to be done prior to purchasing this package.

“FULL RISK” – WARRANTY EXTENTION (up to 5 years)

This option extends the warranty on any part of the UPS for up to 5 years from the date of installation.
All needed maintenance will be performed by the producer on his cost, including the necessary spare parts and labor for the period speci ed on the contract. You can purchase this package in advance when you buy the UPS or as a yearly fee. The COMMISSIONING by the producer (not included) has to be done prior to purchasing this package.

RENT WITH FULL RISK WARRANTY

With a monthly fee and trimestral payments, we offer you the best UPS for your needs without charging any costs for the commissioning and future maintenance. The connection to the mains and to the electrical system of the installation is not included.

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